FAQs

Where do you ship from?

We ship from Australia and deliver within Australia only.

How much is shipping?

Standard shipping is free Australia-wide with no minimum spend. Express shipping is available at checkout for $15.

How long does delivery take?

Most orders arrive within 1–2 business days. Depending on your location, some take 3–5 business days.

How do I track my order?

We email you a tracking link as soon as your order is on its way. If it hasn't arrived when the tracking says it should, email us with your order number and we'll chase it.

Can I return it if it's not for me?

Yes. You have 30 days from the day it arrives. Email us first with your order number and we'll tell you how to send it back. Once it reaches us and has been checked, the full product price goes back to your original payment method. See our refund policy for the details.

What does the 12-month warranty cover?

Manufacturing faults for 12 months from delivery. Email us your order number and a photo or short video of the problem and we'll sort out a repair, replacement or refund. This is in addition to your rights under the Australian Consumer Law.

I entered the wrong address. Can you change it?

Email us straight away. If your order hasn't been dispatched yet, we'll update it.

How do I charge my roller or massage ball?

All three charge over USB-C, and the cable is in the box. The ROLL runs about 120 minutes per charge and the ROLL 2.0 about 150 minutes.

Can I use it if I'm pregnant or recovering from an injury?

RECOVERO products are recovery and wellness tools, not medical devices. If you're pregnant, recovering from an injury or surgery, or managing a medical condition, speak to your doctor or physiotherapist before use.

How do I contact you?

Email helpdesk.recovero@outlook.com or call +61 451 600 143. We're real people, based in Australia.

RECOVERO · Australian owned